PAYMENT

What payment options do you offer?

We use Quickpay, which means you can pay with the most commonly used cards such as Visa, Mastercard, Dankort, Maestro and American Express.

 

Do I have to pay customs on my order?

No you don’t, we pay it. The prices you see on the webshop include customs and taxes.

 

DELIVERY

What is the delivery time?

We have an expected delivery time of 4–6 working days in the UK. However, there may be delays at the shipping company that are out of our control. If more than 7 working days have passed and you have not received your package, please contact our customer service department.

 

When will my order be shipped?

We strive to ship your package within 1–2 working days. However, we are not always able to meet this target during busy sale periods, in the run up to Christmas or at similar busy times. You will receive an email with a tracking link as soon as your order has been shipped.

 

Can I change the details on my order?

Unfortunately, we are not able to correct the details on your order. As soon as an order is placed, it is sent straight to the warehouse so that it can be packed as soon as possible.

 

Can I add/remove products to/from my order?

Unfortunately, it is not possible to add or remove products to and from your order, as your order is sent to the warehouse as soon as it has been placed, so it can be shipped as soon as possible.  You must therefore place another order for any additional items you want and return any items you don’t want.

 

Can I cancel my order?

Unfortunately, it is not possible to cancel your order. As soon as an order is placed, it is sent straight to the warehouse so that it can be packed as soon as possible.  However, you can send your order back within 14 days of receiving the package.

 

Can I track my order?

We will send you an email as soon as the order is shipped. This will contain your tracking number. If you cannot find your tracking number, please contact our customer service department.

 

How much is delivery?

Delivery costs £10. However, we offer free shipping on purchases over £59.

 

Where do you deliver?

When you shop at becksondergaard.net, you can only select United Kingdom when providing your address. If you want to have your order delivered to another country, you must visit our other webshops. We have compiled a list of countries we deliver to. If you cannot find the country you want, it means that we do not deliver there.

 

www.becksondergaard.de

Germany

 

www.becksondergaard.com

France

Spain

Belgium

The Netherlands

Austria

Finland

Ireland

Italy

Poland

Portugal

www.becksondergaard.no

Norway

 

www.becksondergaard.se

Sweden

 

www.becksondergaard.dk

Denmark

 

RETURNS/COMPLAINTS

What is your return policy?

Once you have received your order, you have 14 days to notify us if you want to return it in full or in part. You can notify our customer service department at: customerservice@becksondergaard.com

You then have 14 days to send it back to us. 

 

How do I return an item?

We are currently unable to offer a return label for UK orders. You must return the order to us and pay for the return shipping yourself. In the case of a complaint, you will not be responsible for the cost of returning the item.

 

Please send the goods to this address:

 

System Transport

Att: Becksöndergaard WEB

Transportcenter Alle 19

7400 Herning

Denmark

 

NB: Please note that the package must be sent directly to the address above as we do not have the option to pick it up at a parcel shop. Also remember to check that the shipping company you use delivers to business addresses, as not all of them do.

 

What does it cost to return an item?

You must pay for the cost of returning your order to us. If you paid to have your order shipped to you and you return the entire order, this will also be refunded.

 

My item is defective or broken, what should I do?

If you ordered from becksondergaard.net:

We offer a 2-year warranty on purchases from becksondergaard.net. If an item is defective, please contact our customer service department at customerservice@becksondergaard.com with your order number, details of the defect and pictures if possible. The more information you provide, the easier and faster we can help you. If we assess that the item needs to be returned, we will refund the cost of returning it.

 

Read more about returns and complaints here: https://becksondergaard.net/pages/exchanges-and-returns

 

If you bought it from one of our retailers:

Unfortunately, we cannot process complaints about products purchased from our retailers, as this must be done at the place of purchase. You must therefore contact the retailer where you purchased the product, and they will then deal with your complaint. Unfortunately, we have no influence over how our retailers handle their complaints.

 

GENERAL / PRODUCTS

Do you have a size guide?

All our styles are designed to standard sizes, so you should generally order your usual size. If you do not know your size, you can use our size guide: https://becksondergaard.net/pages/sizeguide

 

Is your PU vegan?

All our PU products are made from 100% vegan PU.

 

How should I care for my products?

We have created a care guide with information on how to care for your products, depending on the material.

You can find it here: https://becksondergaard.net/pages/care-tips

 

How do you protect my data?

Read more about how we protect your data in our privacy policy: https://becksondergaard.net/pages/personal-data-policy